30-Day Return Policy

We offer a 30-day return policy for all customers, which means you have 30 days after receiving your item to request a return.

How to Start a Return

To initiate a return, please send us an email at support@trudavegear.com. Be sure to include a description of the reason for your return and reference your order number in the email.

Usually, it will take around 3-5 business days for inspection and response. Once your return request is approved, you will be provided with the return address and further instructions. Upon confirmation of the received return, we will email you the result and process your refund within 5 business days.

Return Shipping Costs

To provide a fair shopping experience, return shipping responsibilities are determined by the reason for the return:

• TRUDAVE's Responsibility (Defective/Incorrect Items): If the return is due to product issues (e.g., defects, damage, or incorrect items received), we will take full responsibility. TRUDAVE will bear the return shipping costs and arrange a replacement for you at no additional charge.
• Customer's Responsibility (Personal Preference/Size Issues): If the return is due to personal reasons (e.g., ordering the wrong size, change of mind), the customer is responsible for bearing the return shipping fees.

Refund Policies

All refund requests will be reviewed within 3-5 business days. We will first determine whether a physical return of the item is required and inform you of the next steps.

• If a return is required: Please refer to the "How to Start a Return" section above for instructions.
• If a return is not required: We will verify if your request meets our refund conditions. If approved, your refund will be issued within 3 business days. (Note: The time it takes for the funds to actually appear in your account depends on your bank's processing times.)

Refunds will be applied under the following conditions:

• Your return request due to product issues has been approved, but we currently do not have stock for a replacement.
• Due to product issues or other unpredictable reasons, the product's condition is not as described, and you prefer a refund over a replacement.
• You successfully canceled your order before it was shipped.

Refunds are not applicable for:

• Items purchased on sale or with a sale tag.
• Items fully paid for using reward points.
• Items fully paid for using gift cards.

Damages and Shipping Issues

If a shipment arrives at your door with apparent shipping damage, please refuse the delivery immediately. If you have already accepted the delivery and subsequently discover shipping damage, please send us an email at support@trudavegear.com.

Return Address

925 MALAKOFF RD, SAN DIMAS, CA 91773-1554, United States

At Trudavegear, we stand behind the quality of our products. Every item is carefully designed and manufactured to perform in tough outdoor conditions.

We offer a One-Year Limited Warranty from the date of purchase, covering defects in materials and workmanship under normal use.

If a product is found to be defective, Trudavegear will, at its discretion, repair, replace, or refund the item at no additional charge. Products that have been repaired or replaced are covered only for the remainder of the original warranty period.

What's Covered

• Manufacturing defects in materials or workmanship.
• Damage that occurs under normal use and care during the warranty period.

What's Not Covered

This warranty does not cover:

• Normal wear and tear or natural aging of materials.
• Damage caused by misuse, neglect, accidents, fire, or improper storage.
• Alterations, repairs, or modifications not performed by Trudavegear.
• Use of the product for purposes other than its intended outdoor application.
• Damage caused by chemicals, extreme environments, or improper cleaning methods.

Please note that Trudavegear does not guarantee protection against wildlife bites or injuries. Products tested for durability may resist abrasion or puncture but are not certified for bite protection.

How to Make a Warranty Claim

To start a warranty claim, please contact us via email at support@trudavegear.com with the following details:

• Your order number.
• A brief description of the issue.
• Clear photos or videos showing the defect.

Our team will review your case within 3–5 business days and provide further instructions.