Shipping policy

 

Please note that products available at www.trudavegear.com are only delivered within the United States.

Shipping Fee & Time

Shipping Method	Shipping Time	Shipping Fee
Standard Shipping	3–7 business days	Free

 

We currently offer one standard shipping option, and it is free for all customers.

Shipping Methods

USPS, UPS, Amazon Logistics

Amazon serves as one of our logistics partners for TRUDAVE orders. The carrier used for your shipment may vary depending on the destination, product, warehouse availability, and delivery conditions.

Shipping Orders

If an order contains several products, we will try to ship them together whenever possible. However, because different products may be stored at different warehouses or require different shipping arrangements, items in the same order may arrive in separate packages or through different carriers.

If your order is shipped in multiple packages, you may receive separate shipping confirmation emails and tracking numbers for each shipment.

Once your order has shipped and a tracking number becomes available, TRUDAVE will automatically send a shipping confirmation email to the email address used when placing the order.

If you cannot find the shipping confirmation email, please check your spam or junk folder and add support@trudavegear.com to your contact list to help ensure that future emails are delivered correctly.

Pre-Order Shipping

Pre-order items are estimated to ship within 7–14 business days. Certain products may require additional time depending on inventory availability, production schedules, or other fulfillment conditions.

Please note that the 7–14 business day timeframe refers to the estimated time before the pre-order item is shipped, not the final delivery time. Once the item has been dispatched, the standard shipping timeframe shown above will apply.

If your order contains both in-stock and pre-order items, the order may be held until all items are ready to ship. To receive in-stock items sooner, we recommend placing separate orders for in-stock and pre-order products.

You may cancel a pre-order at any time before it has been shipped.

If a pre-order has not shipped within 30 days from the order date, the order will be automatically canceled and refunded.

Once a pre-order has shipped, you will receive a shipping confirmation email with tracking information.

NOTE

1. Shipping addresses containing PO, P.O. Box, APO, FPO, or DPO addresses are not accepted.

2. For in-stock products, estimated delivery time consists of processing time + shipping time. Our warehouse normally requires 1–2 business days to process in-stock orders before shipment. Pre-order products follow the pre-order shipping timeframe stated above.

3. All processing and shipping times are quoted in business days. Weekends and public holidays are excluded. Orders placed after the applicable warehouse processing cutoff or during weekends and holidays will generally begin processing on the next business day.

4. Orders containing multiple items may be shipped separately and may arrive at different times.

5. Delivery estimates are not guaranteed. Carrier delays, severe weather, peak-season demand, incorrect address information, or other circumstances outside our control may affect delivery times.

6. Once tracking information becomes available, the carrier's latest tracking status and estimated delivery date should be considered the most current shipping information.

7. Shipping charges do not include any applicable duties, taxes, customs fees, or other import-related charges where applicable. Such charges are not prepaid by TRUDAVE and are the responsibility of the customer.